Relationships
Who answers when you call? Who trusts you enough to tell you something’s wrong? Stories about earning trust and taking care of the people you work with.
The Facilities First Newsletter Archive
Every Work Order Has a Story
Sometimes it starts with a backed-up drain. Sometimes it starts with a phone call that should have happened hours earlier.
Here’s the Facilities First newsletter archive. Stories about restaurant facility management and the relationships that keep the work moving.
Find a topic you deal with. There’s probably a person in these stories you’ll recognize.
Browse by Topic
Find the Stories You Deal With
Partnerships
A good partner knows the site, understands the expectations, and has a plan when something changes. Stories about vendor partnerships that hold up when the work gets complicated.
Communication
The update before somebody asks. The picture that explains the problem. The call that keeps a small issue from becoming a big one. What useful communication looks like in the field.
Leadership
Facilities leadership shows up in everyday decisions. Who takes responsibility, how a team gets supported, and what happens after a mistake. Stories about the example people set through their work.
Real Facilities Experiences
After-hours calls, blocked drains, hot dining rooms, and plans that needed a backup. What happened on site, what people decided, and what we learned from it.
All Stories
The Archive
Trust Is Built Between Emergencies
Around 9 PM, my phone buzzed with a question I already had the answer to. I called back anyway.
Your Facility Manager Should Never Have to Chase You
A friendship got us through the door. It could not save the account once we became another thing our client had to manage.
Why Does She Act Like She Owns the Place?
A vendor asked me a question once that has stuck with me. It taught me the difference between a vendor and a partner.
The Work Order Said 24 Hours. The Store Was About to Close.
A Saturday night call from an RFM: the work order said we had 24 hours. The store did not have 24 hours.
Facilities First: I Never Believed the Relationship Started After the Sale
Facilities has always been about more than the work order. The first edition starts with why the relationship never began after the sale.